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Terms & Conditions

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Leading Global Supplier of Dairy, Sugar, Oils, Rice & Food Products from Portugal

Leading Global Supplier of Dairy

Welcome to Altra Agricola LDA. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site.

1. General Information

Altra Agricola LDA operates from Avenida Vasco Da Gama 7192, Vila Nova De Gaia, Portugal. These terms govern your use of our website, products, and related services. By visiting our website, you accept these terms in full. If you disagree with any part of these terms, please refrain from using our website.

2. Product Information

We strive to ensure all product details, descriptions, and pricing are accurate and up-to-date. However, Altra Agricola LDA reserves the right to modify or update product information at any time without prior notice. Product availability may vary based on demand, season, or supplier conditions.

3. Orders and Payments

All orders placed through our website are subject to acceptance and availability. Prices are listed in applicable currencies and may exclude shipping, taxes, or import duties. Payments must be made through approved methods, and transactions will only be processed once payment is confirmed.

4. Shipping and Delivery

We offer global delivery through trusted logistics partners. Delivery times vary depending on location and order volume. While we aim to ensure prompt dispatch, Altra Agricola LDA is not liable for delays caused by third-party couriers, customs, or unforeseen events.

5. Returns and Refunds

We handle product returns and refunds in accordance with our Return Policy. Only products in their original condition and packaging are eligible for return. Any damages or discrepancies must be reported within a specified time frame upon delivery.

6. Intellectual Property Rights

All content, including text, images, logos, and trademarks displayed on this website, are the property of Altra Agricola LDA. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

7. Limitation of Liability

Altra Agricola LDA shall not be held responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products. Users are encouraged to verify product suitability before purchase.

8. Privacy and Data Protection

Your privacy is important to us. All personal data collected through this website is handled according to our Privacy Policy and applicable data protection laws.

9. Changes to Terms and Conditions

Altra Agricola LDA reserves the right to update or amend these Terms and Conditions at any time. Any changes will take effect immediately upon posting on this page.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Portugal. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Vila Nova De Gaia, Portugal.

FAQ's

Frequently Asked Questions About Our Products

  • What products does Altra Agricola LDA supply?
    Altra Agricola LDA exports a wide range of products including dairy powders, sugar, edible oils, sunflower seeds, rice, and frozen food items. We source only high-quality, certified products for international markets.
  • Where is Altra Agricola LDA located?
    Our head office is located at Avenida Vasco Da Gama 7192, Vila Nova De Gaia, Portugal. We operate globally, supplying food and agricultural products to multiple continents.
  • Do you export products worldwide?
    Yes. Altra Agricola LDA exports worldwide, including markets in Europe, Asia, Africa, and the Middle East. We handle all international logistics, documentation, and customs support for our clients.
  • What dairy brands do you offer?
    We offer leading global dairy brands such as NZMP Fonterra, Dairy America, Nido, President, and Lactel, along with high-quality full cream, skimmed, and buttermilk powders.
  • What types of sugar do you export?
    Our sugar portfolio includes ICUMSA 45 Brazilian Cane Sugar, Beet Sugar, and Brown Sugar, all refined and packed according to international food-grade standards.
  • Can you supply products in bulk or private labeling?
    Yes. We provide bulk quantities for wholesalers and private labeling options for distributors and brands seeking customized packaging or branding.
  • How do you ensure product quality and safety?
    All our products are sourced from certified manufacturers and tested to meet international food safety and hygiene standards. Quality checks are done before, during, and after packaging.
  • What are your payment and shipping terms?
    We offer flexible payment options (LC, TT, etc.) and manage door-to-port and port-to-port deliveries. Shipping timelines depend on product type and destination country.
  • Do you offer samples before bulk orders?
    Yes, sample requests can be arranged depending on product type and destination. This helps clients evaluate product quality before confirming large orders.
  • How can I contact Altra Agricola LDA for business inquiries?
    You can reach us anytime through our Contact Us page, via email or phone, as our team is available 24/7 to assist with quotations, documentation, and export details.
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