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Privacy Policy

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Leading Global Supplier of Dairy, Sugar, Oils, Rice & Food Products from Portugal

Leading Global Supplier of Dairy

At Altra Agricola LDA, your privacy and data protection are of the utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By accessing our site, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, billing/shipping address, and other contact details.

  • Non-Personal Information: Browser type, IP address, device information, and website usage data collected automatically through cookies and analytics tools.

  • Transaction Information: Details related to orders, payments, and customer support interactions.

2. How We Use Your Information

Your information helps us to:

  • Process and deliver orders efficiently.

  • Improve our website, products, and services.

  • Communicate with you regarding inquiries, updates, or promotional offers.

  • Comply with legal and regulatory requirements.

  • Personalize your website experience and enhance customer satisfaction.

3. Data Protection and Security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or alteration. All sensitive information is transmitted through secure SSL encryption. While we strive to protect your data, we cannot guarantee absolute security over the internet.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze traffic, and improve functionality. You may choose to disable cookies in your browser settings, but doing so may affect certain website features.

5. Information Sharing

We do not sell or trade personal information. However, we may share your data with:

  • Trusted third-party service providers (for shipping, payment processing, or analytics).

  • Legal authorities when required by law or to protect our rights.
    All partners are contractually obligated to protect your information and use it solely for authorized purposes.

6. Data Retention

We retain your personal data only as long as necessary for business operations, legal obligations, or dispute resolution. Once no longer needed, data is securely deleted or anonymized.

7. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.

  • Withdraw consent for data processing.

  • Request a copy of your stored data.

  • File a complaint with your local data protection authority if you believe your privacy rights have been violated.

8. Third-Party Links

Our website may contain links to external websites. Altra Agricola LDA is not responsible for the privacy practices or content of third-party sites. We encourage users to review their respective privacy policies.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

FAQ's

Frequently Asked Questions About Our Products

  • What products does Altra Agricola LDA supply?
    Altra Agricola LDA exports a wide range of products including dairy powders, sugar, edible oils, sunflower seeds, rice, and frozen food items. We source only high-quality, certified products for international markets.
  • Where is Altra Agricola LDA located?
    Our head office is located at Avenida Vasco Da Gama 7192, Vila Nova De Gaia, Portugal. We operate globally, supplying food and agricultural products to multiple continents.
  • Do you export products worldwide?
    Yes. Altra Agricola LDA exports worldwide, including markets in Europe, Asia, Africa, and the Middle East. We handle all international logistics, documentation, and customs support for our clients.
  • What dairy brands do you offer?
    We offer leading global dairy brands such as NZMP Fonterra, Dairy America, Nido, President, and Lactel, along with high-quality full cream, skimmed, and buttermilk powders.
  • What types of sugar do you export?
    Our sugar portfolio includes ICUMSA 45 Brazilian Cane Sugar, Beet Sugar, and Brown Sugar, all refined and packed according to international food-grade standards.
  • Can you supply products in bulk or private labeling?
    Yes. We provide bulk quantities for wholesalers and private labeling options for distributors and brands seeking customized packaging or branding.
  • How do you ensure product quality and safety?
    All our products are sourced from certified manufacturers and tested to meet international food safety and hygiene standards. Quality checks are done before, during, and after packaging.
  • What are your payment and shipping terms?
    We offer flexible payment options (LC, TT, etc.) and manage door-to-port and port-to-port deliveries. Shipping timelines depend on product type and destination country.
  • Do you offer samples before bulk orders?
    Yes, sample requests can be arranged depending on product type and destination. This helps clients evaluate product quality before confirming large orders.
  • How can I contact Altra Agricola LDA for business inquiries?
    You can reach us anytime through our Contact Us page, via email or phone, as our team is available 24/7 to assist with quotations, documentation, and export details.
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